You have ordered glasses from Céline Roland Opticien Lunetier and have ultimately decided to return them ? The return process is very simple. We will explain everything below.

 

Returns: the procedure to follow

At Céline Roland Optician Lunetier, we make your life easier by offering a simple return process.. 

Customers have a fourteen-day window to return a product. If you wish to return your item after placing an online order, here are the steps to follow:

- Include a written explanation of the reason for the return on a blank sheet of paper; this helps streamline the restocking process.

- Return your package via registered mail with acknowledgment of receipt to the following address: 


CELINE OPTICEN LUNETIER
SARL OCR - BP62
6 Rue du Stade
68400 Riedisheim

You can also contact customer service if you wish to explain in more detail the reasons for your return. A representative from our customer service is available to assist you and possibly suggest an alternative: choosing a different eyewear model and placing a new order that better aligns with your expectations, for example.

(We typically respond within 24 to 48 hours.)

Easy returns: what are the terms? 

What are the conditions for returning your items, and how does the refund process work?
 

Return conditions and terms

As explained above, in addition to the 14-day withdrawal period, Céline Roland Opticien Lunetier gives you the opportunity to return your products without the need for justification. To do so, you must send them back to us intact, unused, in their original packaging, and accompanied by their cases, instructions, as well as all the accessories that were shipped with your purchase.

Please note that when you want to return an item, the shipping costs are your responsibility.

Refund of the product and return fees:

The refund for items ordered from Céline Roland Opticien Lunetier that have been returned will be processed within a maximum period of 30 days, starting from the receipt of the relevant products.

Furthermore, the items you return to us will be refunded using the same payment method used during your order. The same conditions apply to the refund of home delivery or billing address delivery charges.

Do you want more information about the product return procedure? Visit our terms and conditions page.