Orders, Shipping and Delivery

Here is how to proceed:

Choose a category or brand from the navigation menu at the top of the page or search for specific keywords in the search bar to find the item you are looking for. Example: Piccadilly for Cartier frames.
Select 'Add to cart' when you like an item and then, once you have finished shopping, 'Checkout'.
Log in to your account or, if you don't have one yet, continue as a guest.

You will then be able to enter your personal information, your address, your delivery method (home or relay point), then, your payment details to complete your order.

Once confirmed, your order will be carefully prepared by our teams and shipped directly from our logistics centers. We will keep you informed at each step by phone and email.

Can I place an order by phone?

Our teams will be happy to help you place your order by phone.

Can I reserve an item to buy later?

We strive to offer everyone the opportunity to purchase our most popular sunglasses/optics, and since these are often limited in quantity, we do not offer the option to reserve products.

Payment

When will my bank account be debited ?

If you pay via debit card or PayPal, CELINE ROLAND OPTICIEN LUNETIER takes the payment at the time the order is placed.

What payment methods are accepted ?

Celine Roland Opticien Lunetier offers several means of payment: we accept payment by credit card (visa, mastercard etc..), with Paypal also (it avoids you to communicate your bank details), also in payment in installments.

Here is the list of payment methods:

Visa
MasterCard
Maestro
American Express
PayPal
Apple Pay
Bancontact
Oney

For optimal security, security checks are carried out on all payments made at the time the order is placed, particularly for orders over €500.

Is my personal information safe?

Your personal information is kept private and confidential, and we only share it with others if you authorize us to do so or if the law allows us to do so. For more information, please refer to CELINE ROLAND OPTICIEN LUNETIER's Privacy Policy.

Returns, refunds and after-sales service

What is CELINE ROLAND OPTICIEN LUNETIER's return policy?

We offer a full refund (excluding outbound shipping costs) for any item returned within 14 days of receipt. Return shipping costs are the responsibility of the customer.

To make a return, you just have to contact the customer service at 03. 67.26.73.14 or by mail : contact@celine-opticien-lunetier.fr . A return will be communicated to you within 24 hours.

Please note that all items must be returned unworn, undamaged and unused, with all original tags attached. All branded boxes and packaging that came with your item must also be included in the return package. If any items are damaged or missing from your return package, you may not receive a refund. For more information on returns, please visit the Product Returns page.

I don't like the design after all. How do I make a return ?

To prepare your return package:

Sunglasses or optical frames (optical frames with corrective lenses cannot be returned for reimbursement) are to be returned in their original branded packaging/case inside the CELINE ROLAND OPTICIEN LUNETIER package.
It is important to include the invoice and the reason for returning the package.
Go to a post office to send the package. Insurance and tracking are strongly recommended.

Does my return have to be sent back in its original CELINE ROLAND OPTICIEN LUNETIER package?

We recommend that you make your return using the package in which your order was received. If you are unable to do so, please use another suitable package. Also, please make sure that branded boxes and packaging are well protected inside your return package. Items returned in unsuitable packages and/or without protection for branded boxes and packaging may not be refunded.

Your customer account

How to create an account ?

To create an account, you just have to go to the authentication page. You will then find "Create an account". You will then have to enter the data necessary to the realization of the account: title, first name, name, e-mail, generate a password. An email confirming the creation of your account will be sent to you later.

Do I need an account to place an order ?

No, to place and track your order you do not need to create a customer account.

However, having a CELINE ROLAND OPTICIEN LUNETIER account allows you to benefit from many advantages: consult and follow the status of your order, directly manage your returns, quickly reorder and consult your order history and updates. You can also keep your favorite products in your Wishlist so that you can find them quickly and continue your purchase.

How do I change my personal information ?

You can modify your personal data at any time in the "Your account" section. You will then have access to all the data modifications: name, first name, addresses, email etc. Note that all these elements are essential for the processing of your future orders.

Where to find us ?

Do you have a physical store ?

Céline Roland Opticien Lunetier is located in the Grand-Est region of Alsace and has 2 luxurious boutiques that you can visit.

The store in Riedisheim: Céline Roland offers no less than 100 luxury brands and more than 1 500 references in its store in Riedisheim. You will be able to find the greatest luxury brands such as CARTIER, FRED, DIOR, SAINT-LAURENT and many others.
The store is located in Riedisheim in the shopping mall of SUPER U at 6 rue du stade (CP : 68400).
The store in Mulhouse: Céline Roland Optician Lunetier opens her second store in the heart of Mulhouse in December 2023. She decided to create a luxurious universe in the image of the greatest designer brands.

The store is located in the heart of Mulhouse at 14 rue Louis Pasteur (CP : 68100)

When can we visit your boutiques ?

To visit our boutiques and discover our most luxurious collections, you can come from Monday to Saturday from 9am to 7pm.

Do I need to make an appointment to come ?

No. You don't need an appointment to come to the boutique. You will be well taken care of by our qualified opticians.

On the other hand, if you wish to deal with the manager Céline Roland, an appointment is necessary to come to the store.

About the frame & tips

Are all the frames available ?

Most of the frames we offer on our website are available in our warehouse. If one of the models is not in stock in our warehouse, our teams place orders with suppliers. The delivery time is then estimated at one week.

How to understand the size of the frames ?

Are the products available from CELINE ROLAND OPTICIEN LUNETIER authentic ?

Our selection of sunglasses/optics is meticulously handpicked by the best luxury brands worldwide (Cartier, Fred, etc.). We guarantee their authenticity. A certificate of authenticity is also delivered with the original packaging of the frame (case, microfiber, handbag etc.).