Round eyeglasses
Rectangular eyeglasses
Pilot eyeglasses
Geometric eyeglasses
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Easy returns
Dear customers, thank you for your trust and for your interest in CELINE ROLAND OPTICIEN LUNETIER. Changed your mind? The process is simple and entirely online.
14 days to submit your requestYou have 14 days after receiving your order to request a return.
Online trackingTrack the progress of your request directly on the returns platform.
Authenticity checkUpon receipt, we check the frame, its condition, its accessories, and the presence of the security tag.
Before you begin: three points to check
The security tag must be intact.
Your frame is delivered with a security tag attached. It certifies that the pair has not been worn. Do not remove it until you are certain you want to keep your glasses: you can try on the frame without cutting it. A frame returned without its security tag, or with a cut or detached tag, cannot be refunded or exchanged.
Prescription glasses cannot be returned.
Your lenses have been custom cut and fitted according to your prescription and chosen frame. This bespoke equipment is unique and cannot be returned. The order becomes final as soon as we forward your lenses to our supplier.
Experiencing visual discomfort after receipt? Contact us: we will check that your eyewear complies with your prescription and arrange warranty coverage if necessary.
Certain models are excluded.
Ray-Ban Meta (Headliner, Wayfarer, Skyler) and Oakley Meta models cannot be returned, exchanged or refunded.
How can we help you?
How does it work?
Step 1 — Complete the form.
All requests are submitted through the online form, managed by our partner Baback, a specialist in e-commerce returns. You provide your information and upload the requested photos there.
Step 2 — Provide your serial number.
To speed up processing, please include your frame's serial number in the comments: a combination of numbers and letters engraved on the frame. Please note that this is not the model reference, which is also shown on the temples.
Step 3 — We verify authenticity.
Our team verifies the authenticity of the pair prior to any approval.
Step 4 — Receive your label.
If you reside in France, Belgium, Germany, Luxembourg, the Netherlands, Spain or Portugal, a Chronopost Shop2Shop label is sent to you automatically. You do not pay anything upfront: simply drop off your parcel at a collection point.
Would you like an exchange? Exchanges and store credit are only available in France.
Would you like a refund? You are responsible for the label. Its cost depends on the country from which you are shipping, and it is deducted directly from your refund:
France €5.90
Belgium, Germany, Luxembourg, the Netherlands €8.90
Spain, Portugal €9.90
From any other country, no label is provided: you arrange the return yourself and at your own expense.
Step 5 — Track your request.
Tracking is available in the same form. The status « Awaiting receipt of the parcel at our premises » means that your return has been pre-approved. We confirm final eligibility after receiving and inspecting the product.
Pre-approval does not constitute approval for a refund.
Your refund
What is the refund processing time and what fees may be deducted?
You have 14 days after receiving your order to request a return.
Once your parcel has arrived at our premises, our teams have 14 days to inspect the frame, accessories, security tag, and authenticity of the pair.
Your refund will be issued within this period, using the payment method used for the order. If we are unable to accept your return, we will inform you within the same period and specify the reason.
The cost of the glasses will be refunded to you, less:
- Outbound delivery charges: €6.00 if delivery was made to a collection point, €12.00 if it was delivered to your home;
The cost of the return label based on your country (see the table above) — except in the case of store credit or an exchange, where the return is free; - €10 if the product or accessories (case, cleaning cloth) are returned to us damaged, scratched, soiled, or deteriorated;
- Any applicable customs duties and taxes (see below).
If you ship it yourself
How do I ship my return parcel myself, and to which address?
Choose a shipment with a tracking number and delivery against signature. The parcel remains your responsibility until it arrives at our premises: in the event of loss, theft or damage during transport, no refund can be granted. Keep your proof of shipment until your return has been confirmed in writing.
Mandatory return address:
SAS OCR 19 Avenue de Hollande 68110 ILLZACH — FRANCE
A parcel sent to another address will neither be processed nor refunded.
Returns from a country outside the European Union
Are you contacting us from abroad?
Our shipments outside the European Union are sent DAP: customs duties and import taxes are your responsibility and payable upon delivery.
They are set by your country, and we can neither anticipate nor refund them. If they are charged back to us, their amount will be deducted from
your refund.
On your return parcel, you must state « Return to sender » / « Returned goods ». Without this statement, the parcel will be taxed upon entry: it will be refused and returned to you.
Uncollected parcel
What happens if I have not collected or accepted my parcel?
If your parcel is returned to us because it was not accepted or collected, a surcharge will be charged: €9 in France, €20 in Europe, €45 for international shipments (including Switzerland, Norway, and the United Kingdom).
Reasons for refusing a return
In which cases can my return be refused?
- The product has damage not visible in your photos;
- Authenticity cannot be verified;
- The security tag has been removed;
- The return conditions have not been met.
In this case, the product will not be refunded and remains your property. We will inform you of the reason for the refusal, and you may ask us to send it back to you: return shipping costs will then be at your expense and must be paid before shipment.
Customer service will inform you of the amount based on your destination.
