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About Céline Roland Opticien Lunetier
Why choose Céline Roland Opticien Lunetier to buy your glasses?
At Céline Roland Opticien Lunetier, we believe that a pair of glasses is a visual health device, but also a style accessory that accompanies each person in their daily life.
Our role is not simply to offer frames. We guide every client in choosing a solution tailored to their facial features, lifestyle, visual correction and aesthetic preferences.
Our selection brings together iconic luxury houses, independent designers and manufacturers recognised for their craftsmanship. Each frame is chosen for its quality of construction, comfort, durability and design.
We offer prescription glasses, sunglasses, and models for men, women and children, as well as personalised guidance before, during and after purchase. Our goal is to enable everyone to find eyewear that combines visual precision, elegance and everyday comfort.
What sets Céline Roland Opticien Lunetier apart from an online glasses retailer?
Online platforms allow you to purchase glasses quickly, but they cannot replace the personalised guidance of a qualified optician.
At Céline Roland Opticien Lunetier, every pair of glasses is the subject of a thorough assessment. We take into account essential factors that cannot be evaluated remotely: facial morphology, eye position, pupillary distance, temple adjustment, comfort on the nose and specific visual needs.
We also provide after-purchase follow-up, regular adjustments, care advice and ongoing support.
This expertise ensures optimal visual comfort and a longer lifespan for your eyewear.
Are the glasses on offer genuine?
Yes. All glasses offered by Céline Roland Opticien Lunetier are genuine products sourced from approved houses and manufacturers.
Each frame is delivered with its original accessories in accordance with the specifications of the brand concerned. We work exclusively with official distribution networks in order to guarantee the traceability and authenticity of each product.
Authenticity is an essential commitment in order to offer eyewear that meets the quality standards of the greatest houses.
Can I benefit from the advice of qualified and approved opticians when making my purchase?
Yes. At Céline Roland Opticien Lunetier, every client benefits from the support of qualified professionals. Our team is made up of qualified and accredited opticians who put their expertise at the service of your visual comfort and shopping experience.
Choosing a pair of glasses is not simply a matter of selecting a frame you like. It is essential to take several criteria into account, such as your visual correction, the shape of your face, your lifestyle, your daily habits and your specific needs.
Our opticians support you at every stage in order to guide you towards the most suitable solutions. They advise you on the choice of frames, corrective lenses and optical treatments based on your usage, whether that involves prolonged screen use, driving, a particular professional activity or a need for everyday visual comfort.
We also make available a range of services designed to simplify your experience, such as virtual try-on on a selection of models and personalised support before, during and after your purchase.
Combien de marques de lunettes sont disponibles chez Céline Roland Opticien Lunetier ?
Céline Roland Opticien Lunetier propose une sélection de plus de 120 marques de lunettes de vue et de lunettes de soleil disponibles sur son site internet. Notre catalogue rassemble des maisons de luxe emblématiques, des créateurs reconnus à l'international ainsi que des marques indépendantes sélectionnées pour la qualité de leur fabrication, leur confort et leur identité esthétique.
Cette large sélection nous permet de répondre à des besoins et des styles très variés, qu'il s'agisse de trouver une monture intemporelle, un modèle contemporain, des lunettes au design minimaliste ou des créations plus audacieuses et originales.
Nous accordons une attention particulière à chaque marque référencée afin de proposer des équipements qui répondent à des critères exigeants de qualité, de durabilité et de précision. Notre objectif est de permettre à chacun de trouver une paire de lunettes adaptée à sa morphologie, à sa correction visuelle et à son mode de vie.
Grâce à cette diversité de collections, nos clients bénéficient d'un large choix de modèles pour homme, femme et enfant, qu'ils recherchent des lunettes de vue, des lunettes de soleil ou des équipements personnalisés avec des verres correcteurs.
Afin de faciliter votre recherche, notre site internet met à votre disposition des filtres par marque, forme, matière, couleur ou type de produit. Nous proposons également un service d'essayage virtuel sur une sélection de modèles ainsi qu'un accompagnement personnalisé assuré par nos opticiens diplômés, afin de vous aider à identifier les montures qui correspondent le mieux à vos attentes.
Avec plus de 120 marques disponibles, Céline Roland Opticien Lunetier a pour ambition d'offrir une expérience complète qui associe expertise optique, diversité des collections et conseils sur mesure, afin de permettre à chacun de trouver des lunettes à la fois confortables, élégantes et adaptées à son quotidien.
Your customer account
How do I change my password?
To change your password, you will need to go to your customer account, in the "Information" section. You can easily enter your new password.
If you encounter a problem when changing your password, please contact the customer service team at: contact@celine-opticien-lunetier.fr.
I have forgotten my password: what should I do?
Click on the 'Forgot your password?' link on the login page and enter your email address. You will receive a password reset email.
How do I update my personal details?
You can update your personal details at any time in the "Your account" section. You will have access to all data changes: surname, first name, addresses, email, etc. Please note that all these details are essential for processing your future orders.
Do I need an account to place an order?
No, you do not need to create a customer account to place and track your order.
However, having a CELINE ROLAND OPTICIEN LUNETIER account allows you to enjoy numerous benefits: view and track the status of your order, manage your returns directly, reorder quickly and view your order history and updates. You can also save your favourite products to your Wishlist so you can find them easily and continue your purchase.
How do I create an account?
To create an account, simply go to the authentication page. You will find "Create an account" there. You will then need to enter the details required to set up your account: title, first name, surname, email address, and generate a password. A confirmation email for your account creation will be sent to you shortly afterwards.
Choosing your glasses
How do I choose glasses suited to the shape of my face?
Choosing a pair of glasses depends on several complementary criteria. The shape of the face is important, but it is only one element among many.
We take into account the width of the face, the position of the eyes, the height of the cheekbones, the position of the eyebrows, the comfort of the nose pads as well as your personal style.
A well-suited frame should enhance your features whilst ensuring optimal comfort throughout the day.
Our aim is to find the right balance between aesthetics, ergonomics and visual performance.
How can I tell whether a frame will suit me before ordering?
Choosing a pair of glasses online can sometimes seem complex, as a frame must be suited to both your visual prescription, your facial features and your personal style.
At Céline Roland Opticien Lunetier, we have put in place several tools and services to make your choice easier and to allow you to order with complete confidence.
Each product page contains detailed information regarding the frame dimensions, the materials used, the lens shape and the specific characteristics of each model. This information provides an important first step in identifying the glasses that meet your needs.
We also offer a virtual try-on service that allows you to visualise certain models directly on your face using your smartphone, tablet or computer. This tool provides a very useful initial approach for comparing different shapes and refining your selection.
However, virtual try-on does not replace the expertise of an optician. That is why we support our customers throughout their purchasing journey. Our team can advise you based on the shape of your face, your visual prescription, your daily habits and the style you are looking for.
Our aim is to help you choose a frame that is both comfortable, suited to your personality and pleasant to wear every day.
What is the difference between designer glasses and standard glasses?
Designer glasses stand out through their design, materials and aesthetic identity.
They are generally produced in small runs with particular attention paid to detail, finish and innovation.
Designer houses develop collections that prioritise originality, comfort and durability.
Choosing designer glasses means investing in eyewear built to last and to express your personal style.
Corrective lenses
How do I choose the lenses best suited to my needs?
The choice of lenses depends on your prescription, your age and your lifestyle.
Someone who works on a computer every day will not have the same needs as someone who drives regularly or takes part in outdoor activities.
We analyse your habits in order to select the most suitable treatments and improve your visual comfort.
What are the benefits of anti-reflective lenses?
Anti-reflective lenses help to reduce reflections caused by screens, artificial lighting and night-time driving.
They improve lens clarity, increase contrast and reduce eye strain.
They also make glasses more discreet and more comfortable to wear every day.
Are progressive lenses difficult to wear?
Current technologies allow for a much faster adaptation than before.
When correctly chosen and perfectly centred, progressive lenses offer a smooth transition between distance, intermediate and near vision.
Personalised measurements are essential in order to guarantee optimal comfort.
What are the different lens ranges?
Céline Roland Opticien Lunetier works primarily with the lens manufacturer Mega Optic. However, if you have a specific request for another lens manufacturer, we can collaborate with:
- BBGR
- Nikon
- Essilor
- Optiswisse
What are photochromic lenses (Transitions)?
Photochromic lenses are lenses that adapt automatically to the light: they remain clear indoors and darken outdoors, providing visual comfort and protection against UVA and UVB rays.
"Photochromic" therefore refers to the general category of lenses, whilst Transitions is the leading brand of photochromic lenses produced by Essilor.
Can I order lenses only, without the frame?
No. At Céline Roland Opticien Lunetier, we do not offer the sale of corrective lenses alone, without the frame.
Each optical item is designed as a complete ensemble in which the frame and lenses are perfectly matched to one another in order to guarantee an optimal level of precision, comfort and safety.
Fitting the lenses requires extremely precise measurements that depend directly on the characteristics of the selected frame: its shape, dimensions, curvature, material and positioning on your face. These elements are essential to ensure optimal vision quality and preserve the performance of the corrective lenses.
By choosing a complete item of eyewear from Céline Roland Opticien Lunetier, you also benefit from personalised support throughout your purchase. Our team helps you to select the frame best suited to your facial features, lifestyle and visual prescription in order to offer you a solution perfectly tailored to your needs.
Care and support
How should I care for my glasses properly?
To keep your glasses in good condition, it is recommended to clean them daily with a clean microfibre cloth and a product specifically designed for optical lenses.
Avoid household products, paper tissues or clothing, which can cause micro-scratches.
When you are not wearing them, store them in their case to protect them from knocks.
How often should glasses be renewed?
It is advisable to have your eyesight checked regularly to monitor any changes in your prescription.
Even when the prescription remains stable, renewing your glasses may be necessary due to lens wear or evolving visual needs.
Up-to-date eyewear contributes to a lasting improvement in daily comfort.
Payment
What payment methods are accepted?
Céline Roland Opticien Lunetier offers several payment methods: we accept payments by bank card (Visa, Mastercard, etc.), as well as instalment payments.
Here is the list of payment methods:
- Visa
- MasterCard
- Maestro
- American Express
- Apple Pay
- Bancontact
- Oney
- Cryptocurrency
For optimal security, security checks are carried out on all payments made at the time the order is placed, particularly for orders exceeding €500.
Are payments secure?
All our bank transactions are fully secured through SSL encryption. When you pay online by card (Visa, Mastercard, etc.), your information is directly protected and is never stored on our website. Please note that Electron, Maestro, e-card and Indigo cards are not accepted.
Can I pay in instalments?
We offer you the option of paying for your purchases in instalments in a secure manner. You can pay in 3 instalments with Klarna, or in 4 instalments with PayPal. These payment solutions allow you to spread your expenditure whilst ensuring a secure transaction.
Is my personal information secure?
Your personal data remains private and confidential, and we only share it if you authorise us to do so or if the law permits it. For more information, please refer to the Privacy Policy of Céline Roland Opticien Lunetier.
Delivery & orders
How do I know whether my order has been successfully placed?
As soon as your order is confirmed, a confirmation email is automatically sent to the address provided at the time of purchase.
If you do not receive this email within the following few minutes, we advise you to check your "Junk mail" or "Spam" folder. If in doubt, our customer service team remains at your disposal to verify that your order has been successfully registered.
Can I modify or cancel my order after it has been confirmed?
If your order has not yet been prepared or dispatched, it is generally possible to modify or cancel it. We recommend contacting us as soon as possible after your purchase so that we can look into your request.
Once the order has been prepared or handed over to the carrier, it is unfortunately no longer possible to modify it. You may, however, exercise your right of withdrawal in accordance with our general terms and conditions of sale, where applicable.
What are the preparation times for my order?
Preparation times vary depending on the products ordered. Items available in stock are generally prepared as quickly as possible for prompt dispatch; models in production with the supplier may take longer.
For glasses fitted with corrective lenses or requiring specific assembly, additional time may be necessary. Each item of eyewear undergoes a thorough inspection to ensure the quality of the fitting and the conformity of your order prior to dispatch.
What delivery methods are available?
To meet everyone's needs, several delivery options may be available depending on your location: home delivery or collection point delivery.
The available options and any associated costs are displayed at the time of confirming your order. You can therefore choose the solution that best suits your needs.
How can I track my order?
As soon as your parcel is dispatched, an email containing a tracking number is sent to you. This number allows you to check the progress of your delivery at any time directly on the carrier's website.
Tracking is updated regularly and keeps you informed of the various stages of your order's journey through to delivery.
What are the delivery charges?
Delivery charges are calculated based on the chosen delivery method, the destination of the parcel and, where applicable, the total amount of your order.
The exact amount is displayed before the final confirmation of your purchase, to ensure complete transparency. Free delivery offers may also be available during specific promotional events.
What should I do if my parcel is damaged?
We recommend checking the condition of your parcel upon receipt. If you notice any damage to the packaging or a damaged product, take photographs as soon as you open the parcel and contact us promptly.
Our team will examine your request and do everything possible to offer you an appropriate solution, whether that involves an exchange, a replacement, or any other suitable measure depending on the situation.
Can my delivery address be different from my billing address?
Yes, when placing your order, you can perfectly well enter a delivery address that is different from your billing address.
This option is particularly convenient if you wish to receive your order at your place of work, at a friend or family member's address, or to have a gift delivered directly to its recipient.
When does the express delivery time start?
Express delivery applies from the moment your order is dispatched, not from the moment it is validated. The indicated time frame therefore begins once your order has been prepared, dispatched and handed over to the carrier. You will receive a dispatch confirmation as soon as your parcel has been collected.
Do you deliver glasses internationally?
Yes, Céline Roland Opticien Lunetier offers delivery of its glasses to many countries worldwide, enabling both French and international customers to access our selection of designer frames, prescription glasses and sunglasses.
We support our customers at every stage of their order, whether they reside in France or abroad. Our team is available to answer questions regarding the choice of frames, dimensions, corrective lenses or delivery arrangements depending on the destination country.
Each order receives special attention to ensure secure transport and a smooth shopping experience. Delivery times may vary depending on the destination and the type of equipment ordered, particularly when lens customisation is required.
Returns, refunds and after-sales service
I received the wrong product, what can I do?
If this is the case, we are sincerely sorry for the inconvenience caused. Here is the procedure to follow: please first contact our customer service team by email: contact@celine-opticien-lunetier.fr or by phone: 03.89.34.36.49 indicating the error in the reference received. Our teams will take care of guiding you through the process of returning the parcel for an exchange.
What should I do if the frame I received is damaged?
All frames are inspected and cleaned before dispatch to ensure there are no defects. If you receive a damaged frame, you can initially send a photo of the defect by email. Please do not forget to attach the invoice for your purchase, which includes the order number. Once the photo has been received by email, our after-sales service team will assess the defect and get back to you.
Are made-to-order frames (personalisation or fitting of prescription lenses) returnable?
Due to the personalised nature of made-to-order items, returns will not be accepted. The same applies to lens customisation: any modification of the frame in accordance with the customer's request, prescription, etc. Does not include a refund of the product.
How can I get a reimbursement from the National Health Service?
Céline Roland Opticien Lunetier is approved by the French Social Security. Indeed, by choosing an optical model on our website, you will benefit from reimbursement of your costs by the Caisse d'Assurance Maladie and your complementary health insurance.
It should be noted that the amount of the remaining healthcare costs covered by your complementary health insurance depends on the contract you hold with your mutual health insurer. We therefore advise you to contact them directly to find out the details and conditions.
Céline Roland Opticien Lunetier will process your order: ordering the lenses and fitting the lenses. We will then send you your parcel, which will contain your pair of glasses, the invoice, the receipt and the pre-filled healthcare form. You will then need to send the completed and signed healthcare form to the Social Security along with your prescription.
If your Caisse d'Assurance Maladie does not send your file directly to your complementary health insurer, it will send you a reimbursement statement. This document indicates the amount it has covered. You will then simply need to send this Social Security reimbursement statement and the invoice to your mutual health insurer.
What is the returns policy of CELINE ROLAND OPTICIEN LUNETIER?
We offer a full refund (excluding outbound delivery charges) for any item returned within 14 days of the date of receipt. Return costs are the responsibility of the customer.
For any return request, we invite you to complete the process exclusively via our website, by filling in the dedicated form:
This form allows you to provide the necessary information as well as the photographs required for the examination of your return. Once completed, our team will carry out an authenticity check of the pair before any final validation.
You can track your return directly via this same form.
If the status of your request shows "Awaiting receipt of the parcel at our premises", this means the return has been pre-accepted. After receipt of the product and verification by our teams, we will confirm the definitive eligibility for the return.
To help speed up the processing of your request, we kindly ask you to include in the comments the serial number of your frame, located on one of the temples or on the bridge.
This number is a combination of digits and letters engraved on the frame.
Please note: this is not the model reference, which is also present on the temples.
We also draw your attention to the fact that we reserve the right to refuse a return in the following cases:
– if the product shows damage not visible in the photographs provided,
– if authenticity cannot be verified,
– or if the return conditions are not met.
I broke a frame purchased on another website / in another shop. Can I arrange after-sales service with you?
We can carry out after-sales service even if the frames do not come from our store. We will be happy to take care of the after-sales service. However, a contribution will be requested depending on the nature of the damage. The price will depend on the part to be replaced.
I need after-sales service for a frame purchased on your website. What is the procedure to follow?
If you need after-sales service for a frame you ordered from us, we invite you to contact us by email: opticiens@celine-opticien-lunetier.com or by phone: 03.89.34.36.49 to explain your request. We handle all repair requests for glasses purchased on our website.
We then invite you to send us a photo of your frame so that we can assess the damage and order the necessary parts.
In the meantime, you can send us the frame so that we can carry out the required fitting. Here is the address to which you should send the product: 19 Avenue de Hollande 68110 Illzach.
Promotions and benefits
How can I be informed of promotions and exclusive offers from Céline Roland Opticien Lunetier?
At Céline Roland Opticien Lunetier, we regularly offer exclusive deals, one-off benefits and special selections on certain collections of prescription glasses and sunglasses.
To make sure you never miss any news, we recommend checking our website regularly and signing up to our newsletter. You will be able to discover new arrivals, new collections, brand launches and any promotional offers available throughout the year ahead of everyone else.
Our aim is to ensure that our customers enjoy a privileged experience whilst staying informed of the latest trends and available services.
Do you offer promotions throughout the year?
Yes, certain promotional offers may be available at various times of the year on a selection of products or collections.
These promotions may vary depending on the season, new arrivals or special events. The terms and validity periods are always specified directly on our website.
We invite you to check our online shop regularly to discover current offers and available benefits.
How do I use a promotional code when placing my order?
If you have a valid promotional code, you can enter it directly when confirming your basket.
The applicable discount will be automatically applied in accordance with the terms associated with the relevant offer. Some promotions may be limited in time, reserved for certain collections or subject to specific conditions.
We invite you to check the terms of each offer before finalising your purchase.